Refund policy

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Motobox Exhaust and exhaust component returns:

Motobox exhaust mod exhaust system and heat shields may be returned within 10 days of delivery in a unistalled and un used condition. Buyer is responsible for return shipping. After 10 days no refunds or exchanges may be made. 

Non-returnable items: 

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ray@radiantz.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ray@radiantz.com and send your item to: 608 Railroad st, Brookings OR 97415, United States.

Warranty information:

All Radiantz made LEDs have a Lifetime Limited Illumination Warranty to the original purchaser. Any Radiantz made LED product that has one or more LEDs fail to illuminate, due to a defect in materials or workmanship, will be replaced, for the original purchaser, for as long as that person owns the bike. Chrome or plastic case failures are covered for such non-illumination issues for one year only. In order to make a warranty claim, the failed unit must be returned to the dealer where purchased, along with a copy of the sales receipt.
This warranty does not cover damaged or modified units, including, but not limited to, any items that are damaged from abuse, neglect, improper service or maintenance procedures, crash, or fire damage. Some examples of damage are: Units that have had the LEDs pulled from the circuit board; units that have had the wires pulled off or broken; units that have been soldered on; units with water damage from the product not being properly sealed before use.
All Radiantz Remote Control units are covered for one year. Units with cracked cases; with damaged or burned circuit boards due to too high an amperage fuse or no fuse being used; units that show signs of heat/fire damage; or plastic cases that are broken/crushed are not covered.

Claims:

All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier.

All claims for damage or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Radiantz, Inc will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within 7 working days of the invoice date.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping: 
To return your product, contact motoboxhelpdesk@gmail.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.